Design strategies in public services / (Record no. 10591)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 03323nam a2200553 i 4500 |
| 001 - CONTROL NUMBER | |
| control field | CR9781009451734 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | UkCbUP |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260610102102.0 |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | cr ||||||||||| |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | cr ||||||||||| |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250926s2025 enka fob 000|0 eng|d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781009451734 |
| Qualifying information | ebook |
| Terms of availability | No price |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Canceled/invalid ISBN | 9781009451741 |
| Qualifying information | hardback |
| Terms of availability | No price |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Canceled/invalid ISBN | 9781009451727 |
| Qualifying information | paperback |
| Terms of availability | No price |
| 024 7# - OTHER STANDARD IDENTIFIER | |
| Standard number or code | 10.1017/9781009451734 |
| Source of number or code | doi |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | StDuBDS |
| Language of cataloging | eng |
| Transcribing agency | StDuBDS |
| Description conventions | rda |
| -- | pn |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD4431 |
| Item number | .D4 2025 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 352 |
| Edition information | 23 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Cucciniello, Maria |
| Titles and words associated with a name | (College teacher), |
| Relator term | author. |
| Authority record control number or standard number | http://id.loc.gov/authorities/names/no2025020462 |
| Real World Object URI | http://id.loc.gov/rwo/agents/no2025020462 |
| 245 10 - TITLE STATEMENT | |
| Title | Design strategies in public services / |
| Statement of responsibility, etc. | Maria Cucciniello, Greta Nasi, Gregory Porumbescu, Rosanna Tarricone. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | Cambridge : |
| Name of producer, publisher, distributor, manufacturer | Cambridge University Press, |
| Date of production, publication, distribution, manufacture, or copyright notice | 2025. |
| 300 ## - online resource | |
| Extent | 1 online resource (84 pages) : |
| Other physical details | illustrations (colour), digital, PDF file(s). |
| 336 ## - CONTENT TYPE | |
| Content type term | text |
| Content type code | txt |
| Source | rdacontent |
| 336 ## - CONTENT TYPE | |
| Content type term | still image |
| Content type code | sti |
| Source | rdacontent |
| 337 ## - MEDIA TYPE | |
| Media type term | computer |
| Media type code | c |
| Source | rdamedia |
| 338 ## - CARRIER TYPE | |
| Carrier type term | online resource |
| Carrier type code | cr |
| Source | rdacarrier |
| 341 0# - ACCESSIBILITY CONTENT | |
| Materials specified | |
| Textual assistive features | Single logical reading order |
| Source | onix |
| 341 0# - ACCESSIBILITY CONTENT | |
| Materials specified | |
| Textual assistive features | Table of content navigation |
| Source | onix |
| 341 0# - ACCESSIBILITY CONTENT | |
| Textual assistive features | WCAG level AA |
| Source | onix |
| 490 1# - SERIES STATEMENT | |
| Series statement | Cambridge elements. Elements in public and nonprofit administration, |
| International Standard Serial Number | 2515-4303 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references. |
| 520 8# - SUMMARY, ETC. | |
| Summary, etc. | By reviewing existing literature, the authors define the scope and applications of service design within public administration and present three empirical studies to evaluate its implementation in public services. These studies reveal a trend towards embracing co-design and digital technologies, advancing a citizen-centred strategy for public service design, and this approach prioritizes value creation and responsiveness, highlighting the importance of involving users and providers in the development of services that meet changing needs and promote inclusion. Combining theoretical insights with practical solutions, this resource offers a comprehensive framework for public management research. It highlights the need for ongoing engagement and integration of user experiences, presenting an effective strategy to navigate the complexities of public service design. |
| 521 ## - TARGET AUDIENCE NOTE | |
| Target audience note | Specialized. |
| 532 2# - ACCESSIBILITY NOTE | |
| Summary of accessibility | WARNING - Flashing hazard |
| 532 8# - ACCESSIBILITY NOTE | |
| Summary of accessibility | Latest accessibility assessment date: 20251020 |
| 588 ## - SOURCE OF DESCRIPTION NOTE | |
| Source of description note | Description based on online resource; title from PDF title page (viewed on January 22, 2026). |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Municipal services. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | County services. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | User-centered system design. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Nasi, Greta |
| Authority record control number or standard number | http://id.loc.gov/authorities/names/no2025020461 |
| Real World Object URI | http://id.loc.gov/rwo/agents/no2025020461, |
| Relator term | author. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Porumbescu, Gregory, |
| Relator term | author. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Tarricone, Rosanna, |
| Relator term | author. |
| Authority record control number or standard number | http://id.loc.gov/authorities/names/n2009183490 |
| Real World Object URI | http://id.loc.gov/rwo/agents/n2009183490 |
| -- | https://isni.org/isni/0000000070564080 |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE | |
| Uniform title | Cambridge elements. |
| Name of part/section of a work | Elements in public and nonprofit administration. |
| International Standard Serial Number | 2515-4303 |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE | |
| Uniform title | Cambridge elements. |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://doi.org/10.1017/9781009451734">https://doi.org/10.1017/9781009451734</a> |
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