Design strategies in public services /
Cucciniello, Maria (College teacher),
Design strategies in public services / Maria Cucciniello, Greta Nasi, Gregory Porumbescu, Rosanna Tarricone. - 1 online resource (84 pages) : illustrations (colour), digital, PDF file(s). - Cambridge elements. Elements in public and nonprofit administration, 2515-4303 . - Cambridge elements. Elements in public and nonprofit administration. Cambridge elements. .
Includes bibliographical references.
By reviewing existing literature, the authors define the scope and applications of service design within public administration and present three empirical studies to evaluate its implementation in public services. These studies reveal a trend towards embracing co-design and digital technologies, advancing a citizen-centred strategy for public service design, and this approach prioritizes value creation and responsiveness, highlighting the importance of involving users and providers in the development of services that meet changing needs and promote inclusion. Combining theoretical insights with practical solutions, this resource offers a comprehensive framework for public management research. It highlights the need for ongoing engagement and integration of user experiences, presenting an effective strategy to navigate the complexities of public service design.
Specialized.
9781009451734 No price No price No price
10.1017/9781009451734 doi
Municipal services.
County services.
Customer services.
User-centered system design.
HD4431 / .D4 2025
352
Design strategies in public services / Maria Cucciniello, Greta Nasi, Gregory Porumbescu, Rosanna Tarricone. - 1 online resource (84 pages) : illustrations (colour), digital, PDF file(s). - Cambridge elements. Elements in public and nonprofit administration, 2515-4303 . - Cambridge elements. Elements in public and nonprofit administration. Cambridge elements. .
Includes bibliographical references.
By reviewing existing literature, the authors define the scope and applications of service design within public administration and present three empirical studies to evaluate its implementation in public services. These studies reveal a trend towards embracing co-design and digital technologies, advancing a citizen-centred strategy for public service design, and this approach prioritizes value creation and responsiveness, highlighting the importance of involving users and providers in the development of services that meet changing needs and promote inclusion. Combining theoretical insights with practical solutions, this resource offers a comprehensive framework for public management research. It highlights the need for ongoing engagement and integration of user experiences, presenting an effective strategy to navigate the complexities of public service design.
Specialized.
9781009451734 No price No price No price
10.1017/9781009451734 doi
Municipal services.
County services.
Customer services.
User-centered system design.
HD4431 / .D4 2025
352