000			03055nam a22004211i 4500
001			BRILL9789004488731
003			nllekb
005			20260610105500.0
007			cr un uuuua
008			201027s1997 ne sb 001 0 eng d
020			_a9789004488731 _q(electronic book)
020			_a9789042001282 _q(print)
024	7		_a10.1163/9789004488731 _2DOI
035			_a(OCoLC)645941695
040			_aNL-LeKB _cNL-LeKB _erda
050		4	_aQA76.76.D63
072		7	_aCF _2bicssc
072		7	_aLAN _x009000 _2bisacsh
082	0	4	_a 005.1 _223
100	1		_aUmmelen, Nicole, _eauthor.
245	1	0	_aProcedural and declarative information in software manuals : _bEffects on information use, performance and knowledge / _cNicole Ummelen.
246	3		_aEffects on information use, performance and knowledge
264		1	_aLeiden; _aBoston : _bBRILL, _c1997.
300			_a1 online resource.
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _2rdacarrier
490	1		_aUtrecht Studies in Language and Communication ; _v7
504			_aIncludes bibliographical references and index.
520			_aPeople who use software manuals want to get something done. Procedural information directly supports this goal, but the use of declarative information in manuals has often been under discussion. Current research gives rise to the expectation that manual users tend to skip declarative information most of the time. Also, no effects of declarative information in software manuals have yet been found. In this study, information use and information effects in software manuals are investigated in three experiments, thereby taking different user types, different task types and different information arrangements into account. A new technique was applied: the click&read method. This technique enables the software user to use the manual and carry out software tasks at the same time while information selection and times are recorded automatically in logfiles. For the first time, quantitative data are presented about the amounts of procedural and declarative information that were selected and the times that were spent using these information types. Although procedural information is selected more often and used longer, declarative information appears to be a substantial part of the information selection. Moreover, the results show that using declarative information positively affects performance on future tasks, performance on reasoning tasks and factual knowledge.
588			_aDescription based on print version record.
650		0	_aCommunication of technical information.
650		0	_aSoftware documentation.
776	0	8	_iPrint version: _tProcedural and declarative information in software manuals : Effects on information use, performance and knowledge. _dLeiden ; Boston : BRILL, 1997 _z9789042001282 _w(OCoLC) 36891093
830		0	_aUtrecht Studies in Language and Communication ; _v7.
856	4		_zDOI: _uhttp://dx.doi.org/10.1163/9789004488731
999			_c37314 _d37314