000			03323nam a2200553 i 4500
001			CR9781009451734
003			UkCbUP
005			20260610102102.0
007			cr |||||||||||
007			cr |||||||||||
008			250926s2025 enka fob 000|0 eng|d
020			_a9781009451734 _qebook _cNo price
020			_z9781009451741 _qhardback _cNo price
020			_z9781009451727 _qpaperback _cNo price
024	7		_a10.1017/9781009451734 _2doi
040			_aStDuBDS _beng _cStDuBDS _erda _epn
050		4	_aHD4431 _b.D4 2025
082	0	4	_a352 _223
100	1		_aCucciniello, Maria _c(College teacher), _eauthor. _0http://id.loc.gov/authorities/names/no2025020462 _1http://id.loc.gov/rwo/agents/no2025020462
245	1	0	_aDesign strategies in public services / _cMaria Cucciniello, Greta Nasi, Gregory Porumbescu, Rosanna Tarricone.
264		1	_aCambridge : _bCambridge University Press, _c2025.
300			_a1 online resource (84 pages) : _billustrations (colour), digital, PDF file(s).
336			_atext _btxt _2rdacontent
336			_astill image _bsti _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
341	0		_3PDF _bSingle logical reading order _2onix
341	0		_3PDF _bTable of content navigation _2onix
341	0		_bWCAG level AA _2onix
490	1		_aCambridge elements. Elements in public and nonprofit administration, _x2515-4303
504			_aIncludes bibliographical references.
520	8		_aBy reviewing existing literature, the authors define the scope and applications of service design within public administration and present three empirical studies to evaluate its implementation in public services. These studies reveal a trend towards embracing co-design and digital technologies, advancing a citizen-centred strategy for public service design, and this approach prioritizes value creation and responsiveness, highlighting the importance of involving users and providers in the development of services that meet changing needs and promote inclusion. Combining theoretical insights with practical solutions, this resource offers a comprehensive framework for public management research. It highlights the need for ongoing engagement and integration of user experiences, presenting an effective strategy to navigate the complexities of public service design.
521			_aSpecialized.
532	2		_aWARNING - Flashing hazard
532	8		_aLatest accessibility assessment date: 20251020
588			_aDescription based on online resource; title from PDF title page (viewed on January 22, 2026).
650		0	_aMunicipal services.
650		0	_aCounty services.
650		0	_aCustomer services.
650		0	_aUser-centered system design.
700	1		_aNasi, Greta _0http://id.loc.gov/authorities/names/no2025020461 _1http://id.loc.gov/rwo/agents/no2025020461, _eauthor.
700	1		_aPorumbescu, Gregory, _eauthor.
700	1		_aTarricone, Rosanna, _eauthor. _0http://id.loc.gov/authorities/names/n2009183490 _1http://id.loc.gov/rwo/agents/n2009183490 _1https://isni.org/isni/0000000070564080
830		0	_aCambridge elements. _pElements in public and nonprofit administration. _x2515-4303
830		0	_aCambridge elements.
856	4	0	_uhttps://doi.org/10.1017/9781009451734
999			_c10591 _d10591