TY  - BOOK
AU  - Lewis,Michael A.
AU  - Vasilakis,Christos
ED  - THIS.Institute,
ED  - Health Foundation (Great Britain),
TI  - Operations management
T2  - Cambridge elements. Elements of improving quality and safety in healthcare,
SN  - 9781009325868
AV  - RA971.3 .L4 2026
U1  - 362.1068 23
PY  - 2026///
CY  - Cambridge
PB  - Cambridge University Press
KW  - Health services administration
KW  - Organizational effectiveness
N1  - At foot of title: THIS.Institute ; The Health Foundation; Includes bibliographical references and index; Specialized
N2  - Operations management has an important role in improving healthcare. Some of its core concepts and tools, such as Lean and statistical process control, have their own Elements in this series. In this book, the authors offer an overview of three major topics in healthcare operations management: capacity and demand, focus, and people and process. They demonstrate how queuing theory reveals counterintuitive insights about capacity utilisation and waiting times, examine how strategic focus can achieve significant productivity gains while creating potential inequities, and explore why process improvements must account for human behaviours like multitasking and workarounds
UR  - https://doi.org/10.1017/9781009325868
ER  -