TY  - BOOK
AU  - Cucciniello,Maria
AU  - Nasi,Greta
AU  - Porumbescu,Gregory
AU  - Tarricone,Rosanna
TI  - Design strategies in public services
T2  - Cambridge elements. Elements in public and nonprofit administration,
SN  - 9781009451734
AV  - HD4431 .D4 2025
U1  - 352 23
PY  - 2025///
CY  - Cambridge
PB  - Cambridge University Press
KW  - Municipal services
KW  - County services
KW  - Customer services
KW  - User-centered system design
N1  - Includes bibliographical references; Specialized
N2  - By reviewing existing literature, the authors define the scope and applications of service design within public administration and present three empirical studies to evaluate its implementation in public services. These studies reveal a trend towards embracing co-design and digital technologies, advancing a citizen-centred strategy for public service design, and this approach prioritizes value creation and responsiveness, highlighting the importance of involving users and providers in the development of services that meet changing needs and promote inclusion. Combining theoretical insights with practical solutions, this resource offers a comprehensive framework for public management research. It highlights the need for ongoing engagement and integration of user experiences, presenting an effective strategy to navigate the complexities of public service design
UR  - https://doi.org/10.1017/9781009451734
ER  -