Includes bibliographical references and index.

Preface. -- Piet WESTENDORP, Carel JANSEN, Rob PUNSELIE: Parallels and dichotomies in Interface Design & Document Design. Tjeerd HOEK & Leah KAUFMAN: Help yourself: designing help to fit software users and their work. Kevin KNABE: Designing online help for the Mac OS. José ARCELLANA: Designing Assistants. Herman BOUMA: Document and user interface design for older citizens. Patricia WRIGHT: Supportive documentation for older people. Dominic BOUWHUIS: Document-supported communication: design of new forms of interaction.

User interfaces and supporting documentation are both supposed to help people when using a complex device. But often, these forms of support seem to come from different worlds. User interface designers, document designers, and researchers in both interface and document design share many goals, but are also separated by many barriers. In this book, user interface designers and documents designers from Microsoft Corporation and from Apple Computer, plus researchers from several universities try to bridge the gap between interface design and document design. They discuss opportunities for closer cooperation, and for more integrated and effective help for users of modern technology.

Description based on print version record.