The International Journal of Quality Innovation has ceased publishing new material and is closed to new submissions. All articles previously published by the Journal remain freely available, searchable, and citable via jqualityinnovation.springeropen.com/articles. As of 1 January 2021, content previously falling under the Aims and Scope of the International Journal of Quality Innovation will be encompassed by Service Business. Authors are encouraged to instead submit their work for consideration by this complementary Springer Nature journal via www.springer.com/journal/11628.